Your process and content workflows can make or break the experience for your customers. Spend too much time on the wrong tasks or fail to get it to the right person, and your customers are disappointed and your costs will rise. Insurance digital teams are on the hook to help create the conditions for a positive—and productive—employee experience.
In this webinar, a guest from Forrester Research examines how enterprise workflow and content management solutions empower insurance companies to grow profitably by responding to customer needs faster, better, and more efficiently.
Ellen is a principal analyst serving insurance eBusiness & Channel Strategy Professionals. Her research focuses on the eBusiness strategies, technologies, adoption trends, and best practices of property and casualty, life, group, and health insurers globally. Ellen works with insurance clients to understand how market forces are changing how consumers, groups, and distributors engage with insurance carriers and the role that technology plays in maximizing new opportunities.
Ellen most recently served the technology sales enablement role, writing research and providing advisory on how technology vendors sell and market their solution value to industry buyers, with a particular focus on the insurance, banking, and securities industries.